Refund policy

We sell two kinds of things — at-home test kits and lab panels, and SageMD supplements — and they work a little differently.

At-home test kits & lab panels

• Before your kit ships: cancel any time for a full refund.
• If your device is defective: the Tasso collection device is single-use. If it arrives with a defect that stops you collecting a sample, email support@sage.healthcare within 14 days of delivery and we'll send a free replacement kit. A replacement is the fix for a defective device — we can't give cash back for it.
• Once the lab has your sample: after the laboratory receives and processes your sample, the test — the kit and any Quest panel — can't be refunded or returned. The lab work is done, and used collection devices can't be returned for safety reasons.
• We can't take back opened or used kits.

SageMD supplements

• 60-day happiness guarantee: if you're not happy, email us within 60 days of delivery and we'll refund or exchange it.
• No restocking fee, and you usually won't need to ship anything back — we'll sort it out by email.
• Original shipping is non-refundable.
• Refunds go back to your original payment method, usually within 5–10 business days.

Subscriptions: see our Subscription Policy. Cancelling stops future orders — it doesn't refund an order that's already been processed.

Questions? support@sage.healthcare · (949) 539-4564