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Sage Health

Terms of Service

Just four simple steps to take control of your health data

  

Disclaimer

Sage Healthcare is Not a Medical Provider

Sage Healthcare, LLC is a healthcare technology company and not a laboratory or medical provider. All laboratory and medical services are provided by independent third parties, including Quest Diagnostics and other laboratory service providers. Although Sage Healthcare may facilitate easy access to certain laboratory service providers on your behalf, Sage Healthcare does not recommend or refer you to any specific healthcare providers, and you are free to choose any healthcare provider and to continue to use Sage Healthcare's services.

No Medical Advice or Diagnosis

SAGE HEALTHCARE DOES NOT OFFER MEDICAL ADVICE, LABORATORY SERVICES, A DIAGNOSIS, MEDICAL TREATMENT, OR ANY FORM OF MEDICAL OPINION, THROUGH OUR SERVICES OR OTHERWISE. All material, information, data, reports, insights, and content that Sage Healthcare provides through our Services, including any AI-generated analysis or reports, is strictly for general information purposes only.

Not a Substitute for Medical Care

OUR SERVICES ARE NOT A SUBSTITUTE FOR MEDICAL CARE, MEDICAL ADVICE, AND/OR A DETAILED DISCUSSION WITH YOUR PRIMARY CARE PHYSICIAN OR OTHER LICENSED HEALTHCARE PROVIDER. Sage Healthcare strongly recommends that you seek the advice of your own qualified healthcare professional to assist you in making decisions regarding any diagnosis, treatment, course, and/or care -- including without limitation in relation to any data, reports, insights, or information we provide -- and you agree to follow this recommendation.

You covenant that you will not delay in seeking care or otherwise ignore the advice or direction of a qualified medical professional based on your use of our Services. If you are concerned that you may be experiencing a medical emergency, please dial 9-1-1 immediately.

AI Analysis Limitations

The AI-powered analysis and reports provided by Sage Healthcare are based on algorithms and data processing that do not constitute medical diagnosis or medical advice. These AI-generated insights:

  • Are for informational purposes only
  • Should not be used as the sole basis for medical decisions
  • May contain limitations, errors, or inaccuracies
  • Do not replace professional medical interpretation of lab results
  • Are not reviewed or validated by medical professionals

Laboratory Results Disclaimer

While Sage Healthcare strives to provide accurate analysis of laboratory data, you acknowledge and accept that:

  1. Lab Result Accuracy: We do not warrant the accuracy, completeness, usefulness, timeliness, or precision of any laboratory results from third-party providers
  2. Data Processing: Our AI analysis is based on the laboratory data provided and may be subject to limitations inherent in that data
  3. Individual Variation: Laboratory reference ranges and interpretations may vary between individuals and laboratories
  4. Timing Sensitivity: Lab results may change over time and our analysis reflects only the data at the time of processing

Your Responsibility

You understand and agree that:

  • Accessing Sage Healthcare's Services does not create a patient relationship with any medical provider or laboratory
  • You are solely responsible for discussing any lab results or insights with your healthcare provider
  • You should not make any medical decisions based solely on our Services
  • You should seek immediate medical attention for any health concerns

Third-Party Laboratory Services

Sage Healthcare partners with independent laboratory service providers, including Quest Diagnostics. We do not control or guarantee:

  • The accuracy or timeliness of laboratory testing
  • The quality of laboratory services
  • The availability of testing locations
  • The billing or pricing practices of laboratory providers

Limitation of Liability for Medical Information

To the fullest extent permitted by applicable law, Sage Healthcare disclaims all liability and responsibility arising out of and/or relating to any reliance placed by you and/or any other person on our Services and/or any data, reports, insights, or information you receive in connection with our Services, including without limitation as relating to laboratory results and/or AI-generated content.


For other important information regarding the services provided by Sage Healthcare, please see our full Terms of Service.

  

Terms and Conditions

TERMS AND CONDITIONS

Effective Date: June 13, 2025

These Terms and Conditions (the "Terms") contain essential terms and conditions regarding your use of our Services and Products, including any materials, data, information, and content available therethrough. PLEASE REVIEW THE TERMS VERY CAREFULLY BEFORE USING OUR SERVICES. We encourage you to contact us at legal@sage.healthcare with any questions or concerns before proceeding any further with our Services or Products.

The Terms incorporate Sage's Privacy Policy by reference in its entirety -- as though herein completely stated -- and all references to these Terms shall refer, without limitation, to our Privacy Policy. Please accordingly review our Privacy Policy very carefully.

AN IMPORTANT NOTE: THESE TERMS AND CONDITIONS REQUIRE THE BINDING ARBITRATION OF DISPUTES ON AN INDIVIDUALIZED BASIS. EXCEPT AS HEREIN PROVIDED, BY AGREEING TO THESE TERMS AND CONDITIONS, YOU HEREBY WAIVE YOUR RIGHTS TO: (A) SEEK RELIEF IN A COURT OF LAW; (B) HAVE DISPUTES DECIDED BY JUDGE OR JURY; AND (C) PARTICIPATE IN A CLASS ACTION LAWSUIT AGAINST SAGE. PLEASE REVIEW SECTION 16 FOR MORE DETAILS.

The Terms constitute a legally-binding contract between you and Sage that governs your access to and use of our services and products, including but not limited to: (a) your use of this website or use on iOS, Android, web-based, or any other mobile or computing platforms (collectively the "Site") and its features; and (b) any purchases and/or uses of our Services. BY ACCESSING AND/OR MAKING USE OF OUR SERVICES, INCLUDING WITHOUT LIMITATION VIA ONE OR MORE OF OUR WEBSITES, ADVERTISEMENTS, AND/OR APPLICATIONS, YOU REPRESENT THAT YOU FULLY UNDERSTAND AND AGREE TO BE UNCONDITIONALLY BOUND BY THE TERMS IN THEIR ENTIRETY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Our Services are only available to persons eighteen (18) years of age or older. You must close your browser or application, delete our application, and you may not access or use our Services or Products if you are under the age of eighteen (18). At this time, Sage does not allow you to create an account for or provide information relating to anyone under the age of eighteen (18).

1. Definitions

a. "Sage," "Sage Healthcare," the "Company," "us," "our," and "we," all refer to Sage Healthcare, LLC, a Delaware limited liability company.

b. "You", "you," "your", and "yourself," and "User" refers to you, as an individual, plus any entity, individual, and/or organization on whose behalf you are acting in connection with our Services (defined below).

c. "Party" means each of you and Sage. Collectively, you and Sage are the "Parties."

d. "Affiliates" refer to an entity's executives, employees, officers, directors, agents, attorneys, representatives, partners, joint ventures, parents, subsidiaries, successors, and assigns, collectively. An "Affiliate" refers to any one of the foregoing.

e. "Claims" refer to claims, disputes, controversies, matters, and causes of action, collectively. A "Claim" refers to any one of the foregoing.

f. "Losses" refers to liabilities, harms, losses, debts, damages, awards, expenses, fees, costs, penalties and fines, collectively. A "Loss" refers to any one of the foregoing.

g. "Lab Results" refer to the results of laboratory testing that you obtain from independent third-party laboratories and input into our Services for analysis.

h. "Product(s)" refer to any and all products offered for sale and/or use in connection with our Services.

i. "Services" refer to any and all services arising out of and/or relating to Sage. Our Services includes, without limitation: (a) facilitating convenient access to third-party laboratory services for the purposes of ordering lab panels, (b) providing AI-powered analysis and reports based on lab results you provide, (c) providing informational content relating to health, wellness, fitness, diet, and lifestyle, and (d) our software applications, websites, emails, and the creation, publication, exhibition, and distribution of Sage Content. NEITHER SAGE NOR OUR AFFILIATES PROVIDES ANY MEDICAL ADVICE, CARE, OR OPINIONS IN CONNECTION WITH OUR SERVICES, AND YOUR USE OF OUR SERVICES DOES NOT ESTABLISH A DOCTOR-PATIENT RELATIONSHIP WITH SAGE OR OUR AFFILIATES.

j. "Sage Content" refers to any and all data, information, content, material, and other intellectual property available through our Services in various formats -- including but not limited to as code, data, text, images, multimedia content, designs, graphics, illustrations, photographs, banners, messages, videos, visual interfaces, features, functionalities, software applications and, but specifically excluding Personal Information and User Content.

k. "User Content" refers to any text, photos, graphics, images, video, audio, multimedia, and other materials you create, modify, post, provide, upload, send, and/or share in connection with our Services. User Content specifically does not include any user passwords, contact information, Personal Information, or "protected health information" or "medical information" that is protected under the Health Insurance Portability and Accountability Act of 1996 or other applicable law.

l. "Payment Information" refers to your financially-sensitive information that enables a purchase, such as credit/debit card numbers, CVCs, expiration dates, and PINs.

m. "Payment Method," refers to a valid, current, accepted means of remitting payment for Services, as permitted by Sage -- typically by submitting valid, current, accepted Payment Information.

n. "Personal Information" refers to personally identifiable information that -- by itself or in conjunction with other information -- identifies, describes, is associated with, or could reasonably be linked to a particular individual or household, as well as information relating to an individual's health background, Lab Results, and Payment Information.

2. Sage Does Not Provide Any Medical Services

Sage Healthcare is Not a Medical Provider

Sage Healthcare, LLC is a healthcare technology company and not a laboratory or medical provider. All laboratory and medical services are provided by independent third parties, including Quest Diagnostics and other laboratory service providers. Although Sage Healthcare may facilitate easy access to certain laboratory service providers on your behalf, Sage Healthcare does not recommend or refer you to any specific healthcare providers, and you are free to choose any healthcare provider and to continue to use Sage Healthcare's services.

No Medical Advice or Diagnosis

SAGE HEALTHCARE DOES NOT OFFER MEDICAL ADVICE, LABORATORY SERVICES, A DIAGNOSIS, MEDICAL TREATMENT, OR ANY FORM OF MEDICAL OPINION, THROUGH OUR SERVICES OR OTHERWISE. All material, information, data, reports, insights, and content that Sage Healthcare provides through our Services, including any AI-generated analysis or reports, is strictly for general information purposes only.

Not a Substitute for Medical Care

OUR SERVICES ARE NOT A SUBSTITUTE FOR MEDICAL CARE, MEDICAL ADVICE, AND/OR A DETAILED DISCUSSION WITH YOUR PRIMARY CARE PHYSICIAN OR OTHER LICENSED HEALTHCARE PROVIDER. Sage Healthcare strongly recommends that you seek the advice of your own qualified healthcare professional to assist you in making decisions regarding any diagnosis, treatment, course, and/or care -- including without limitation in relation to any data, reports, insights, or information we provide -- and you agree to follow this recommendation.

You covenant that you will not delay in seeking care or otherwise ignore the advice or direction of a qualified medical professional based on your use of our Services. If you are concerned that you may be experiencing a medical emergency, please dial 9-1-1 immediately.

AI Analysis Limitations

The AI-powered analysis and reports provided by Sage Healthcare are based on algorithms and data processing that do not constitute medical diagnosis or medical advice. These AI-generated insights:

  • Are for informational purposes only
  • Should not be used as the sole basis for medical decisions
  • May contain limitations, errors, or inaccuracies
  • Do not replace professional medical interpretation of lab results
  • Are not reviewed or validated by medical professionals

Laboratory Results Disclaimer

While Sage Healthcare strives to provide accurate analysis of laboratory data, you acknowledge and accept that:

  1. Lab Result Accuracy: We do not warrant the accuracy, completeness, usefulness, timeliness, or precision of any laboratory results from third-party providers
  2. Data Processing: Our AI analysis is based on the laboratory data provided and may be subject to limitations inherent in that data
  3. Individual Variation: Laboratory reference ranges and interpretations may vary between individuals and laboratories
  4. Timing Sensitivity: Lab results may change over time and our analysis reflects only the data at the time of processing

Your Responsibility

You understand and agree that:

  • Accessing Sage Healthcare's Services does not create a patient relationship with any medical provider or laboratory
  • You are solely responsible for discussing any lab results or insights with your healthcare provider
  • You should not make any medical decisions based solely on our Services
  • You should seek immediate medical attention for any health concerns

Third-Party Laboratory Services

Sage Healthcare partners with independent laboratory service providers, including Quest Diagnostics. We do not control or guarantee:

  • The accuracy or timeliness of laboratory testing
  • The quality of laboratory services
  • The availability of testing locations
  • The billing or pricing practices of laboratory providers

Limitation of Liability for Medical Information

To the fullest extent permitted by applicable law, Sage Healthcare disclaims all liability and responsibility arising out of and/or relating to any reliance placed by you and/or any other person on our Services and/or any data, reports, insights, or information you receive in connection with our Services, including without limitation as relating to laboratory results and/or AI-generated content.

3. Please Exercise Caution Regarding Lab Results and AI Analysis

a. Sage hopes to provide you access to helpful analysis of your Lab Results. Nonetheless, you acknowledge that your Lab Results and our AI analysis might not be as hoped or expected, and may contain information that could be concerning. While it is not unusual to feel anxious about lab results or health information, you should consult a qualified healthcare professional if such anxiety interferes with your daily life.

b. You acknowledge that reviewing AI-generated analysis of Lab Results is irreversible; once you review your analysis, you are committing yourself to awareness of such information. You accordingly acknowledge that -- before using our Services -- it is important to seek the advice of a qualified healthcare professional regarding whether, when, and to what extent you should make use of such Services given your medical history and personal circumstances.

c. While Sage strives to provide accurate AI analysis of Lab Results, you acknowledge and accept that: (a) our AI analysis may be incomplete or contain inaccuracies; (b) Sage does not warrant the accuracy, completeness, usefulness, timeliness, or precision of any AI analysis or reports delivered through our Services; and (c) the underlying Lab Results are obtained by third-party laboratories not controlled by Sage.

d. You acknowledge that Sage recommends your careful discretion in deciding what aspects of your Lab Results or AI analysis to share, how to share them, and with whom. You further acknowledge that, to the extent you disclose your Lab Results or AI analysis with a healthcare provider, such data and information may become part of your medical records.

4. Only Eligible Individuals May Use Our Services

a. Eligibility. By accessing our Services, you represent that you are of sound mind and body to agree to our Terms and are in possession of the full rights and/or authorization to: (a) consent to our Terms, (b) agree to and pay for any purchase made by you, (c) authorize all rights and licenses herein granted to Sage, and (d) submit any Personal Information provided in connection with our Services. You must be eighteen (18) years of age to make use of Sage's Services.

b. Non-Eligibility. We reserve the right to terminate your use of and access to our Services for any violation of our Terms. You may not use our Services if you are: (i) currently restricted or prohibited from using our Services; (ii) acting on behalf of another person without permission; (iii) under a legal obligation that restricts your use of our Services; or (iv) otherwise unwilling to fully agree to our Terms.

c. Immediate Termination. You agree to cease all use of our Services if you become ineligible. You agree to email hello@sage.healthcare with the subject "End Use" with details about your reason for ceasing use.

5. Limited License to Use Our Services

a. As long as you remain eligible, you are granted a limited, non-exclusive, non-assignable, non-transferable, non-sublicensable, and fully revocable license to access and make use of our Services for personal, non-commercial use in accordance with these Terms. Sage reserves the right to suspend, limit, or revoke this license at any time.

b. You are allowed to create a single account for yourself, as an individual eighteen (18) years of age or older. You accept that creating an Account may require you to provide certain Personal Information including name, email address, and payment information. You warrant that you will provide truthful, accurate, complete, up-to-date information at all times.

c. You acknowledge that Sage will attribute all actions and usage of your Account to you. You are solely responsible for the security of your password and Account information. You shall immediately alert us to any breach of your Account.

d. You may terminate your agreement to these Terms at any time by sending an email to hello@sage.healthcare. Termination does not automatically entitle you to a refund and may result in deletion of your Account at Sage's discretion.

6. AI Analysis and Technology Services

a. AI-Powered Health Insights. Our Services include proprietary AI-powered analysis of laboratory data to provide health insights, trend analysis, and personalized recommendations. This analysis processes your lab results using advanced algorithms to identify patterns, correlations, and potential areas of health concern or optimization.

b. On-Device and Cloud Processing. Our AI analysis occurs primarily on your device to protect your privacy. When cloud processing is necessary for enhanced functionality, any data sent to our systems is completely scrubbed of personally identifiable information and cannot be traced back to you as an individual.

c. AI Analysis Scope. Our AI technology may provide insights regarding: - Biomarker trends and patterns over time - Correlations between different lab values - Comparisons to population-based reference ranges - Potential lifestyle factors that may influence your results - Suggestions for follow-up testing or areas to discuss with your healthcare provider

d. AI Limitations and Disclaimers. You acknowledge and agree that: - AI analysis is based on algorithms that may have inherent limitations or biases - Our AI does not diagnose medical conditions or provide medical advice - AI-generated insights should be considered alongside, not instead of, professional medical interpretation - The accuracy of AI analysis depends on the quality and completeness of input data - AI technology is continuously evolving and our algorithms may be updated or improved over time

e. User Responsibilities for AI Analysis. You agree to: - Provide accurate and complete lab result data for analysis - Understand that AI analysis is for informational purposes only - Discuss any concerning AI insights with your healthcare provider - Not rely solely on AI analysis for medical decision-making - Report any technical issues or concerns about AI analysis accuracy

f. Data Usage for AI Improvement. You consent to our use of anonymized, non-identifiable data patterns to improve our AI algorithms and Services, provided that such use cannot be traced back to you personally and complies with applicable privacy laws.

7. Please Review These Terms Governing Your Purchase of Services and Products

a. You Authorize Sage to Effectuate Your Purchase. You should plan for your payment to process immediately upon finalizing your purchase with Sage. Effective immediately, you hereby authorize Sage to: (i) charge your Payment Method in full for all amounts listed at the time of purchase/transaction confirmation, inclusive of any taxes, charges, surcharges, and fees; (ii) disclose your Personal Information, inclusive of your Payment Information, to our Affiliates, as well as our payment providers, and any laboratory companies, shipping providers, and other service providers, as reasonably necessary to facilitate the purchase and/or delivery of our Services and Products and related third-party Offerings; (iii) make use of any other Payment Methods you have submitted in the event that one of your Payment Methods is refused or denied. You represent and warrant that, to the extent you submit Payment Information during the course of using our Services: (i) the entity, organization, or institution connected to such a transaction will honor the charges you have incurred; (ii) you shall bear full responsibility for all amounts denied, refused, or uncollected by said entity, organization, or institution. You agree that Sage may limit, suspend, or revoke your access if you fail to submit and keep up-to-date a viable Payment Method.

b. Return & Refund Policy. Sage intends to be fair and reasonable in allowing you to cancel your purchase for Services and/or Products. If you purchase laboratory testing services via Sage, you may cancel your purchase of such services and receive a full refund if you (1) cancel within ninety (90) days of that purchase; and (2) have not yet completed your laboratory testing. No refunds are available after laboratory testing has been completed or after ninety (90) days from purchase, whichever comes first. You agree to allow Sage up to sixty (60) days to process and issue a refund, based on the date of your refund request.

c. EXCEPT AS STATED IN THIS SECTION 7, ALL SALES ARE FINAL. Except as herein permitted, Sage does not issue any refunds or credits, and we do not accept returns. Sage reserves the right, in its sole discretion, to issue a refund, credit, rebate, discount, coupon, or some other form of reimbursement or incentive to one or more individuals or entities without any obligation to offer the same at any other time, to any other person or entity. Furthermore, Sage reserves the right to correct any errors relating to the pricing or charging of prices in connection with our Services and Products, and any third-party Offerings in connection with our Services and Products; this includes, without limitation, the right to correct any overcharges or undercharges, and to cancel and refund any purchases relating to such errors.

8. User Responsibilities and Prohibited Conduct

a. General Rules. Sage's rules for access and use of our Services should be easy to follow. Nonetheless, here are a few key points to help you along the path: i. Treat Sage, our Affiliates, affiliated service providers, and our community members kindly and respectfully. ii. All info you provide must be complete, truthful, and up-to-date. iii. Do not attempt to disrupt our tech or misappropriate our I.P. iv. Follow the law at all times in connection with our Services and Products.

b. Prohibited Activities. You hereby represent that you have not used and warrant that you shall not use our Services to directly or indirectly attempt, engage in, aid, abet, support, incite, encourage, perpetrate, and/or otherwise assist any of the following: i. a violation of a local, state, federal, and/or international law, rule, or regulation; ii. a violation of municipal, administrative and/or professional rules, standards, guidelines, or requirements; iii. fraud, misrepresentation, impersonation, or identity theft; iv. the exploitation or harm of a minor, disclosure of a minor's information, or violation of a minor's privacy; v. the deliberate submission of false, misleading, invalid, outdated, or inaccurate Personal Information; vi. an illegal and/or deceptive business practice; vii. a violation of our rights, the rights of our Affiliates, or the rights of any of our licensors, service providers, or any of their respective Affiliates; viii. a violation, infringement, or misappropriation of third-party rights, including without limitation infringements of third-party intellectual property rights and violations of third-party rights to privacy; ix. the unauthorized use or disclosure of a third-party's Personal Information; x. harassment, trolling, intimidation, stalking, hate speech, bigotry, racism, prejudice, threats of violence, and/or any other abusive conduct; xi. obscene, lewd, sexually explicit, and/or pornographic content; xii. slander, defamation, libel or disparagement; xiii. an effort to offer or render professional advice (e.g., medical, financial); xiv. any implication of an affiliation with or endorsement by Sage; and/or xv. an effort to disrupt or interfere with our Services and/or business operations.

c. Malicious Conduct Prohibited. You promise that, in the course of using our Services, you shall not introduce and/or circulate malicious content, code, files, or programs, or otherwise engage in malicious conduct. Among other things, you acknowledge and agree that you are not permitted to engage in phishing, harvesting, spamming, or the introduction or circulation of viruses, spyware, worms, Trojan Horses, Easter eggs, keystroke loggers, time bombs, or logic bombs. Furthermore, in connection with our Services, you shall not engage in deceptive business practices, pursue unsolicited and/or unauthorized marketing or advertising, circulate a chain letter or junk mail, or facilitate or participate in a pyramid scheme, or undertake any other form of solicitation that adversely impacts one or more other user's ability to use and/or enjoy our Services.

d. Technology Interference Prohibited. You shall not make efforts to impair, disrupt, overburden, damage, or interfere with the proper working order of any technologies, systems, or operations, belonging to Sage, our Affiliates, our licensors, and/or any of our third-party providers. Under no circumstances shall you make efforts to modify or alter any aspect of our Services or the services of our Affiliates, licensors, and/or third-party providers. This paragraph includes but is not limited to a restriction on manipulation and/or interference with our websites, applications, and recordkeeping systems, as well as third-party laboratory services and other third-party services arising out of and/or relating to our Services. You shall not attack our Services in any fashion, online or in person, including without limitation by a denial-of-services or distributed denial-of-services attack.

e. Reverse Engineering Prohibited. Under no circumstances shall you make efforts to decompile, disassemble, reverse engineer, translate, render generically, modify, mimic, duplicate, or otherwise derive any aspect, feature, function, or detail concerning or relating to our Services, except to the extent that such a restriction is expressly forbidden by law; this clause includes, but is not limited to the modification, mimicking, duplication and/or rebranding any Sage Content and/or any technology relating to our Services, as well as the display of Sage Content separate from accompanying text or otherwise out of full context. You are not permitted to use the Sage Content to develop any functions, programs, applications, technologies, or services that leverage the Services.

f. Data Mining and Extraction Prohibited. You shall not make efforts to index, copy, extract, download, or otherwise copy or retrieve any aspect of our Services, including without limitation the Sage Content; this includes, without limitation, a prohibition on use of a spider, data miner, crawler, robot, or similar tool. You are not permitted to link or deep-link to our Site or any of our other Services. You may not utilize framing or mirroring techniques to enclose any item of Sage Content (e.g., logo, name, text, images), and you are forbidden from using "hidden text" that references the Sage Content without the prior express written consent of Sage and/or our third-party licensor(s). You may not and shall not: (i) delete, alter, or remove any copyright designations or notices, trademark designations or notices, or other proprietary designations or notices; or (ii) circumvent any digital rights management systems in connection with our Services; (iii) disable, disarm, bypass, or hack around any of our security systems.

g. Commercial Use Restrictions. During the course of using our Services, you shall not sell, rent, lease, barter, recreate or reproduce, copy, create derivative works from, license, sublicense, distribute, publish, perform, transmit, transfer, display, distribute, exhibit, exploit, or otherwise make commercial use of any aspect of our Services, including without limitation any item or aspect of Sage Content, without the prior express written consent of Sage and/or our applicable third-party licensor.

h. User Content Responsibility. You and you alone are responsible for your User Content. Any User Content that you provide to us is at your own risk of Losses. Sage shall not be responsible or liable for any Losses arising out of and/or relating to your User Content.

9. Sage Holds and Reserves Numerous Rights

a. Service Modification Rights. At any time, for any reason, with or without notice, in our sole discretion, Sage reserves the right to update, improve, modify, alter, limit, suspend, discontinue, and re-introduce any of our Services -- and any aspects, portions, details, features, specifications, and functions thereof -- as well as adjust or modify any pricing, availability, and timeframes offered with respect to our Services. Without limitation, this paragraph pertains to all Sage Content, all User Content, including without limitation your own, and all other technologies, applications, programs, designs, and offerings connected with and/or supporting our Services.

b. Terms Modification Rights. You agree that Sage reserves the right to supplement, delete, or otherwise modify some or all these Terms -- or any portions thereof -- at any time, for any reason, with or without notice, in our sole discretion. In the event that Sage revises these Terms, your continued and/or subsequent access and/or use of our Services will constitute your unconditional acceptance of the revised Terms. You acknowledge and accept that you are expected to check-back with the page on our Site containing our Terms, as any changes are binding on you. This paragraph applies, without limitation, to Sage's Privacy Policy, which is incorporated by reference into these Terms in its entirety.

c. Access Control Rights. You acknowledge and agree that Sage may refuse, suspend, terminate, ban, or otherwise restrict access to our Services to any person, including you, at any time, for any reason, with or without notice, in our sole discretion, without liability for any Losses arising therefrom and/or relating thereto. You recognize and accept that Sage may restrict access to certain aspects of our Services to persons who create an Account and/or remit payment for certain Services. You agree that your acceptance of these Terms does not, in and of itself, grant you access to those areas of Sage's Services requiring payment for access.

d. Communication Rights. You acknowledge that, to the extent permitted by applicable law, Sage reserves the right to decide how it will contact you regarding any service messages and other publicly-directed communications -- among other options, we specifically reserve the right to use email, push notification, text/SMS message, telephone call, and a website banner - and you agree that any reasonable means of contact selected by Sage (including any of the aforementioned) shall suffice for timely and adequate notice; this provision, embraces, without limitation, communications concerning changes to one or more of the Terms (including without limitation one or more terms set forth in this Privacy Policy). You agree that all other notices, requests, consents, claims, demands, waivers, and other communications that Sage sends to you may be sent to the email that you provided to Sage when you registered for our Services -- or as updated in connection with your Sage Healthcare account.

e. No Obligation for Service Continuation. To the fullest extent permitted by law, and except as otherwise specified in writing, Sage holds no obligation or responsibility to take action or refrain from acting with respect to the continuation, provision, maintenance, updating, improvement, renovation, and/or modification of: (a) our Services; (b) aspects, portions, details, features, specifications, and functions of our Services; (c) terms and/or conditions relating to our Services; and/or (d) material, data, information, and/or content arising out of or relating to our Services, including without limitation the Sage Content.

f. Intellectual Property Ownership. To the fullest extent permitted under law, all Sage Content -- and all copyright, trademark rights, service mark rights, patent rights, and other intellectual property rights and proprietary rights arising out of, relating to, and/or appearing in connection with the Sage Content -- are owned by us and/or one of our third-party licensors or other providers and are protected by the intellectual property laws of the United States and other countries. You acknowledge and agree that all names, logos, brands trademarks, service marks, slogans, copyright, and designs, and all rights thereto, arising out of, relating to, and/or appearing in connection with the Sage Content belong exclusively to Sage and/or one of our third-party licensors or other providers, irrespective of the presence of any legal designation or lack thereof, and are subject to protection from misappropriation, misuse, blurring, tarnishing, dilution, impersonation, or other unauthorized exploitation under United States law and international law. You acknowledge and agree that: (i) nothing in these Terms, express or implied, grants you any right or license to make use of any names, logos, trademarks, service marks, slogans, designs, patents, copyright, or other Sage Content arising out of, relating to, and/or appearing in connection with our Services; and (ii) these Terms expressly forbid your use any names, logos, trademarks, service marks, slogans, designs, patents, copyright, or other Sage Content arising out of, relating to, and/or appearing in connection with our Services without our prior express written consent and/or the prior express written consent of the third-party who owns and/or has the applicable rights to such intellectual property.

g. Reserved Rights. To the fullest extent permitted under law, Sage reserves any and all rights and interests not expressly granted by these Terms. You acknowledge and agree that: (i) no right, title, or interest in and to the Sage Content is transferred to you; and (ii) your provision of any Personal Information does not afford you any right, title, or interest in and to any research by Sage, our Affiliates, our licensors, and/or our third-party providers or any related Services, Products, documents, data, information, materials, or offerings; you acknowledge and accept that you shall not receive any financial benefits, such as royalties or compensation, by virtue of your provision of the same.

h. User Content License Grant. Subject to the conditions set forth in these Terms (including but not limited to our Privacy Policy), you hereby grant Sage a perpetual, irrevocable, non-exclusive, royalty-free, fully sub-licensable, fully transferrable worldwide right and license to exercise any and all rights you may have as to any User Content you disclose, generate and/or submit publicly arising out of and/or relating to your use of our Services. Likewise, subject to the conditions set forth in these Terms (including but not limited to our Privacy Policy), you agree that Sage may, in our sole discretion: copy, reproduce, adapt, translate, sell, distribute, syndicate, publish, transfer, communicate, modify, exhibit, advertise, market, create derivative works from, display, make commercial use of (including currently known and future, currently unknown commercial uses), and/or otherwise use your User Content throughout the world in any media in any manner, fashion and/or context we wish. You further agree that you waive any moral rights -- including, but not limited to, the rights of attribution -- in connection with any content and any data and information arising out of and/or relating to your use of our Services; provided, Sage reserves the right to attribute your User Content to you in our sole discretion, at any time, for any reason. Furthermore, you represent that you have full authority and right to grant these licenses and waive these rights pursuant to our Terms.

i. Submissions and Feedback. You acknowledge and agree that any suggestions, ideas, recommendations, complaints, feedback, and other submissions ("Submissions") you provide to Sage shall constitute User Content for the purposes of this Agreement, and shall accordingly be subject to all licenses, waivers, and other terms applicable to User Content hereunder. You recognize that not all User Content (including without limitation Submissions) is subject to protection under the applicable intellectual property laws. You acknowledge that Sage may already be in the process of creating, developing, finalizing, and/or commercializing products, services, content, or other materials that overlap with or are substantially similar one or more Submissions at the time you submit such Submission(s).

10. Third-Party Services and Laboratory Partners

During the course of using our Services, Sage may offer you the opportunity to connect with third-party providers; such providers may include, without limitation, payment processing providers, laboratory services providers, and customer service specialists. Notwithstanding the fact that Sage may help facilitate such opportunities with certain third-party medical providers and laboratories, you are free to use any medical provider or laboratory of your choosing. PLEASE CAREFULLY REVIEW THESE DISCLAIMERS, WAIVERS, AND LIMITATIONS OF LIABILITY WITH RESPECT TO THIRD-PARTY SERVICES AND PRODUCTS.

a. NEITHER SAGE NOR OUR AFFILIATES MAKES ANY WARRANTY OR REPRESENTATION REGARDING THE AVAILABILITY, QUALITY, EFFICACY, ACCURACY, RELIABILITY, UP-TO-DATENESS, USEFULNESS, TIMELINESS, SAFETY, COST, LEGALITY, OR RESULTS OF ANY THIRD PARTY'S OFFERINGS -- OR ANY INFORMATION, RECOMMENDATIONS, OPINION, GUIDANCE, COURSE, TREATMENT, ADVICE, OR CARE PROVIDED IN CONNECTION THEREWITH.

b. NOTWITHSTANDING ANY INTERVIEWS, BACKGROUND CHECKS, OR OTHER VETTING PROCEDURES WE MAY OPT TO CONDUCT, NEITHER SAGE NOR OUR AFFILIATES MAKES ANY WARRANTY, REPRESENTATION, GUARANTEE, RECOMMENDATION, REFERRAL, OR OPINION REGARDING ANY THIRD-PARTY PROVIDER'S QUALIFICATIONS, CREDENTIALS, LICENSING, QUALITY OF WORK, CORRECTNESS OF OPINION, OR SOUNDNESS OR APPLICABILITY OF ADVICE. NEITHER SAGE NOR OUR AFFILIATES MAKES ANY ENDORSEMENT, WARRANTY, REPRESENTATION, GUARANTEE, RECOMMENDATION, REFERRAL, OR OPINION AS TO ANY SPECIFIC THIRD-PARTY PROVIDER OPINION, RECOMMENDATION, COURSE, TREATMENT, PLAN, ITEM OF ADVICE, OR OTHER OFFERING. YOU ACKNOWLEDGE THAT YOU HAVE SELECTED EACH MEDICAL PROVIDER OR LABORATORY ON YOUR OWN AND THAT NO THIRD PARTY, INCLUDING SAGE, HAS REFERRED, ARRANGED OR RECOMMENDED ANY MEDICAL PROVIDER OR LABORATORY TO YOU.

c. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER SAGE NOR OUR AFFILIATES SHALL HOLD ANY LIABILITY OR RESPONSIBILITY WITH RESPECT TO ANY THIRD PARTY ADVICE, INFORMATION, OPINION, GUIDANCE, PLAN, COURSE OF TREATMENT, CARE, TEST RESULT, OR OTHER OFFERING: YOU AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TO RELEASE SAGE AND HOLD SAGE AND OUR AFFILIATES HARMLESS FROM ANY CLAIM ARISING OUT OF AND/OR RELATING TO ANY THIRD PARTY OFFERING. THE TERMS IN THIS PARAGRAPH EMBRACE, WITHOUT LIMITATION ANY LOSSES ARISING OUT OF AND/OR RELATING TO (i) THE COLLECTION, PROCESSING AND/OR ANALYSIS OF LAB SAMPLES BY A THIRD-PARTY LABORATORY SERVICES PROVIDER; (ii) THE COMMUNICATION OF LAB RESULTS BY A THIRD-PARTY LABORATORY SERVICES PROVIDER; (iii) ANY ADVICE, OPINION, GUIDANCE, PLAN, COURSE OF TREATMENT, OR CARE OFFERED BY A THIRD-PARTY MEDICAL, HEALTHCARE, AND/OR WELLNESS PROVIDER; (iv) ANY THIRD-PARTY CONTENT YOU ENCOUNTER WHILE USING OUR SERVICES; (v) ANY THIRD-PARTY ADVERTISEMENT PUBLISHED AND/OR CIRCULATED IN CONNECTION WITH OUR SERVICES; AND/OR (vi) ANY THIRD-PARTY PRODUCTS AND/OR DEVICES OBTAINED AND/OR USED BY YOU IN CONNECTION WITH OUR SERVICES. WE ENCOURAGE YOU TO RESEARCH APPLICABLE DOCTORS, SERVICE PROVIDERS, AND MEDICAL PRODUCTS/DEVICES -- AND TO SEEK HELP ELSEWHERE OR RECEIVE A SECOND OPINION IF YOU ARE NOT 100% COMFORTABLE WITH ANY THIRD-PARTY ADVICE, GUIDANCE, OPINION, COURSE OF TREATMENT, PLAN, OR PROVIDER. YOU ACKNOWLEDGE THAT OUR SERVICES ARE NOT INTENDED FOR EMERGENCY PURPOSES; IN THE EVENT OF A MEDICAL EMERGENCY, YOU AGREE TO IMMEDIATELY CALL YOUR DOCTOR, VISIT YOUR NEAREST HOSPITAL, OR DIAL 9-1-1.

d. NEITHER SAGE NOR OUR AFFILIATES MAKE ANY REPRESENTATIONS, WARRANTIES, COVENANTS, OR OTHER PROMISES REGARDING THE ACTS OR OMISSIONS OF ANY THIRD-PARTY-- INCLUDING WITHOUT LIMITATION ANY THIRD-PARTY MEDICAL SERVICES PROVIDER, FINANCIAL SERVICE PROVIDER, TECHNOLOGY SERVICES PROVIDER, CONTENT PROVIDER, ADVERTISER, OR MANUFACTURER OR DISTRIBUTER -- EVEN IF THOSE THIRD-PARTIES OFFER PRODUCTS, CONTENT, OR SERVICES THAT SAGE LINKS TO OR OTHERWISE FEATURES, ADVERTISES, AND/OR BUNDLES IN CONNECTION WITH OUR SERVICES. YOU ACKNOWLEDGE THAT NEITHER SAGE NOR OUR AFFILIATES ENDORSES, CONTROLS, ASSUMES LIABILITY FOR, OR OTHERWISE TAKES RESPONSIBILITY FOR ANY ISSUES ARISING OUT OF OR RELATING TO THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PROVIDER -- EVEN IF ACCESSED THROUGH OUR SERVICES -- AND WE MAKE NO REPRESENTATIONS, WARRANTIES, COVENANTS, OR OTHER PROMISES IN CONNECTION THEREWITH. YOU AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TO RELEASE SAGE AND OUR AFFILIATES AND HOLD SAGE AND OUR AFFILIATES HARMLESS FROM ANY CLAIM ARISING OUT OF AND/OR RELATING TO ALL THIRD-PARTY PRODUCTS, SERVICES, CONTENT, MATERIALS, INFORMATION, AND OTHER OFFERINGS.

e. YOU AGREE THAT NEITHER SAGE NOR OUR AFFILIATES PUTS FORTH ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS, TITLES, OR INTERESTS -- OR ANY RELATED RIGHTS, TITLES, INTERESTS, OR LICENSES, AS THEY ARISE IN CONNECTION WITH OUR PRODUCTS AND/OR SERVICES, OR THE PRODUCTS AND SERVICES OF OUR THIRD-PARTY PROVIDERS.

f. YOU ACKNOWLEDGE AND AGREE THAT NEITHER SAGE NOR OUR AFFILIATES HAS ANY CONTROL, INPUT, OR AUTHORITY WITH RESPECT TO ANY THIRD PARTY'S TERMS OF SERVICE, PRIVACY POLICY, OR RELATED POLICIES AND PRACTICES -- INCLUDING WITHOUT LIMITATION POLICIES AND PRACTICES RELATING TO THE COLLECTION, STORAGE, AND USE OF YOUR PERSONAL INFORMATION - EVEN IF SAGE INCORPORATES, LINKS TO, RELIES ON, OFFERS, FEATURES, AND/OR OTHERWISE FACILITATES ACCESS TO THE OFFERINGS OF SUCH THIRD PARTIES. YOU AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TO RELEASE SAGE AND OUR AFFILIATES AND HOLD SAGE AND OUR AFFILIATES HARMLESS FROM ANY CLAIM ARISING OUT OF AND/OR RELATING TO ANY THIRD PARTY'S TERMS OF SERVICES PRIVACY POLICY, AND/OR RELATED POLICIES AND PRACTICES.

g. YOU ACKNOWLEDGE AND AGREE THAT NEITHER SAGE NOR OUR AFFILIATES HAS ANY CONTROL, INPUT, OR AUTHORITY WITH RESPECT TO ANY THIRD PARTY'S SCHEDULING DECISION, APPOINTMENT CANCELLATION, LATENESS, DELAY, OR FAILURE TO FULLY AND SUCCESSFULLY PROVIDE SERVICES, PRODUCTS, OR OTHER OFFERINGS. YOU AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TO RELEASE SAGE AND OUR AFFILIATES AND HOLD SAGE AND OUR AFFILIATES HARMLESS FROM ANY CLAIM ARISING OUT OF AND/OR RELATING TO ANY THIRD PARTY'S SCHEDULING DECISION, APPOINTMENT CANCELLATION, LATENESS, DELAY, OR FAILURE TO FULLY AND SUCCESSFULLY PROVIDE A SERVICE, PRODUCT, AND/OR OTHER OFFERING.

h. YOU ACKNOWLEDGE AND AGREE THAT NEITHER YOUR LAB RESULTS NOR ANY OTHER DOCUMENTS, MATERIAL, INFORMATION OR CONTENT WE FURNISH IS INTENDED AS MEDICAL ADVICE OR A SUBSTITUTE THEREFOR, EVEN IF AUTHORED, DISTRIBUTED, EDITED, OR RECOMMENDED BY A LICENSED MEDICAL PROFESSIONAL. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL NOT HOLD SAGE OR OUR AFFILIATES RESPONSIBLE OR LIABLE FOR THE TIMING OR SUBSTANCE OF YOUR LAB RESULTS, AND/OR ANY DOCUMENTS, COMMUNICATIONS, DATA, OR INFORMATION RELATING THERETO; TO THE FULLEST PERMITTED BY APPLICABLE LAW, YOU AGREE TO RELEASE SAGE AND OUR AFFILIATES AND TO HOLD SAGE AND OUR AFFILIATES HARMLESS FROM ANY MATTER ARISING OUT OF AND/OR RELATING TO ANY SAGE CONTENT, YOUR LAB RESULTS, AND/OR ANY DOCUMENTS, COMMUNICATIONS, DATA, OR INFORMATION RELATING TO YOUR LAB RESULTS.

i. NEITHER SAGE NOR OUR AFFILIATES MAKES A WARRANTY OR REPRESENTATION REGARDING ANY INSURANCE OR OTHER HEALTHCARE POLICY, ANY BENEFITS THEREUNDER, OR THE SCOPE, VALIDITY OR ACCEPTABILITY THEREOF. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL NOT HOLD SAGE OR OUR AFFILIATES RESPONSIBLE OR LIABLE FOR ANY INSURANCE OR OTHER HEALTHCARE POLICY CLAIMS, COVERAGE, REIMBURSEMENT, OR ACCEPTANCE ISSUES; TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO RELEASE SAGE AND OUR AFFILIATES AND HOLD SAGE AND OUR AFFILIATES HARMLESS FROM ANY MATTER ARISING OUT OF AND/OR RELATING TO ANY INSURANCE OR OTHER HEALTHCARE POLICY CLAIMS, COVERAGE, REIMBURSEMENT, OR ACCEPTANCE ISSUES.

11. In Order to Use Our Services, Sage Requires You to Make These Additional Representations and Warranties, and to Assume These Additional Obligations

a. USER ASSUMPTION OF RISK. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME ALL RISK, LIABILITY, AND RESPONSIBILITY FOR DETERMINING THE EXTENT TO WHICH OUR SERVICES AND ANY THIRD-PARTY OFFERINGS AVAILABLE THROUGH OUR SERVICES ARE APPROPRIATE, VIABLE, AND SAFE FOR YOUR USE AND SUITABLE FOR YOUR PARTICULAR NEEDS AND SUFFICIENT FOR YOUR EXPECTATIONS. CERTAIN SERVICES OR PRODUCTS MAY NOT BE APPROPRIATE, VIABLE, SUITABLE, AND/OR SAFE FOR CERTAIN INDIVIDUALS. YOU AGREE THAT, BETWEEN YOU ON THE ONE HAND AND SAGE AND OUR AFFILIATES ON THE OTHER HAND, YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR DETERMINING: WHETHER TO MAKE USE OF ANY PRODUCT OR SERVICE; WHETHER AND TO WHAT EXTENT TO SEEK MEDICAL CARE OR OTHER HEALTHCARE SERVICES IN CONNECTION WITH YOUR LAB RESULTS -- AND IF SO, FROM WHOM, AT WHAT COST, FOR WHAT PURPOSES, AND TO WHAT EXTENT; AND WHETHER AND TO WHAT EXTENT TO FOLLOW A GIVEN OPINION, RECOMMENDATION, COURSE, TREATMENT, PLAN OR ITEM OF ADVICE. YOU AGREE THAT YOU SHALL RELEASE SAGE AND OUR AFFILIATES AND HOLD HARMLESS SAGE AND OUR AFFILIATES IN CONNECTION WITH ANY DECISION BY YOU CONCERNING: THE SELECTION, PURCHASE, AND/OR USAGE OF A PRODUCT, SERVICE, OR OTHER OFFERING; WHETHER AND TO WHAT EXTENT TO PURSUE MEDICAL CARE OR HEALTHCARE SERVICES; AND WHETHER AND TO WHAT EXTENT TO FOLLOW A GIVEN OPINION, RECOMMENDATION, COURSE, TREATMENT, PLAN OR ITEM OF ADVICE. You further acknowledge that if a medical provider is not your primary care provider, it is your sole responsibility to follow through with your primary care provider on any medical conditions or treatments suggested in your treatment by any medical provider, and to obtain a medical examination by your primary care provider related to the findings, or lack of findings, in your treatment with a medical provider.

b. USER RESPONSIBILITY FOR ACTIONS. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT LEGALLY ALLOWED, YOU ASSUME ALL RISK, LIABILITY, AND RESPONSIBILITY FOR YOUR OWN ACTS AND OMISSIONS IN CONNECTION WITH OUR SERVICES; THIS INCLUDES, WITHOUT LIMITATION, YOUR ACTS AND OMISSIONS IN CONNECTION WITH: (i) YOUR SCHEDULING AND RECEIPT OF LABORATORY TESTING SERVICES; (ii) YOUR RECEIPT OF ANY LAB RESULTS; (iii) ANY THIRD-PARTY MEDICAL ADVICE AND/OR CARE; AND (iv) THE PURCHASE AND/OR USE OF ANY MEDICAL PRODUCT OR DEVICES. YOU ACCORDINGLY AGREE TO CAREFULLY READ AND FOLLOW ALL INSTRUCTIONS DIRECTED TO YOU BY SAGE, OUR AFFILIATES, AND OUR THIRD-PARTY PARTNERS AND PROVIDERS IN CONNECTION WITH OUR SERVICES AND PRODUCTS AND ANY SERVICES AND PRODUCTS THERETHROUGH AVAILABLE. YOU FURTHER AGREE TO ASSUME THE COST OF ALL REPAIRS ARISING OUT OF AND/OR RELATING TO YOUR USE OF OUR SERVICES, OUR PRODUCTS AND RELATED THIRD-PARTY PRODUCTS AND SERVICES.

c. USER REPRESENTATIONS AND WARRANTIES. You represent that you have carefully assessed whether our Services and Products and any third-party Offerings facilitated through our Services are appropriate, viable, and safe for your use, given your particular needs and sufficient for your expectations -- and you promise that you will continue to do so to the extent you make use of additional Services or Products and/or related third-party offerings. Furthermore, you represent and warrant that you are mentally and physically capable of using and healthy and sound enough to use our Services and Products -- and any third-party Offerings available in conjunction with our Services -- to the extent used by you. If you have or develop a condition and/or disability that could impact your use of our Services and/or related third-party offerings, you represent and warrant that a licensed medical professional has approved your use our Services and any related third-party offerings to the extent used by you.

d. Export Control Compliance. You represent that you have not violated and covenant that you shall not violate any export control laws or other restrictions on shipping to foreign countries in the course of purchasing and/or making use of Services and/or Products.

12. You Agree to Indemnify Sage, Limit Our Liability, and Refrain from Injunctive Measures

a. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NEITHER SAGE NOR OUR AFFILIATES SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, RELIANCE OR SPECIAL DAMAGES -- OR FOR ANY LOSSES ARISING THEREFROM AND/OR RELATING THERETO -- IRRESPECTIVE OF (i) THE NATURE AND THEORY OF LIABILITY, (ii) THE FORESEEABILITY OF HARM OR DAMAGES, (iii) WHETHER SAGE WAS ADVISED AS TO THE POSSIBILITY OF HARM OR DAMAGES, (iv) WHETHER THERE WAS AN ACQUISITION OF SUBSTITUTE GOODS AND/OR SERVICES, AND (v) WHETHER A REMEDY FAILED OF ITS ESSENTIAL PURPOSE. YOU ACKNOWLEDGE AND AGREE THAT, IF YOU ARE NOT FULLY SATISFIED WITH OUR SERVICES OR ANY PORTION THEREOF, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF OUR SERVICES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE MAXIMUM, AGGREGATE LIABILITY FOR SAGE AND OUR AFFILIATES IN CONNECTION WITH SAGE'S SERVICES, PRODUCTS, AND/OR THESE TERMS SHALL BE THE GREATER OF (i) $10.00 U.S.D. OR (ii) AMOUNTS ACTUALLY PAID BY YOU FOR THE RECEIPT OF THE SUBJECT SERVICES AND/OR PRODUCTS. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY MATTERS ARISING OUT OF AND/OR RELATING TO THE RECKLESSNESS AND/OR INTENTIONAL MISCONDUCT OF SAGE. FURTHERMORE, THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO MATTERS ALLEGING A BODILY INJURY OR DEATH DIRECTLY AND PROXIMATELY CAUSED BY THE ACTIONS AND/OR OMISSIONS OF SAGE AND/OR OUR AFFILIATES. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO ANY INDEMNIFICATION OBLIGATIONS SET FORTH IN THESE TERMS. THIS LIMITATION OF LIABILITY APPLIES, WITHOUT LIMITATION, TO LOSS OF USE, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS AND/OR OPPORTUNITY, LOSS OF REVENUE, PROPERTY DAMAGE, HARM TO REPUTATION, LOSS OF GOODWILL, HARM TO THE RIGHT OF PRIVACY, EMOTIONAL DISTRESS DAMAGES, BUSINESS INTERRUPTION, LOSS OR CORRUPTION OF DATA, AND TECHNICAL MALFUNCTION. THIS LIMITATION OF LIABILITY APPLIES, WITHOUT LIMITATION, TO SAGE'S SERVICES RELATING TO: THE FACILITATION OF THIRD-PARTY LABORATORY SERVICES, THE RECEIPT OF LAB RESULTS, AI ANALYSIS AND REPORTS, INFORMATION SHARING, RESEARCH, DATA COMPILATION AND ANALYSIS, AND CONTENT CREATION.

b. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY AGREE: (i) YOU SHALL NOT, DIRECTLY OR INDIRECTLY, MAKE ANY EFFORT TO ENJOIN SAGE OR OTHERWISE RESTRAIN US FROM PROVIDING SERVICES; (ii) YOU ARE NOT ENTITLED TO ANY INJUNCTIVE OR EQUITABLE RELIEF IN CONNECTION WITH THESE SERVICES. THIS PROVISION APPLIES, WITHOUT LIMITATION, TO SAGE'S SERVICES RELATING TO: THE FACILITATION OF THIRD-PARTY LABORATORY SERVICES, THE RECEIPT OF LAB RESULTS, AI ANALYSIS AND REPORTS, INFORMATION SHARING, RESEARCH, DATA COMPILATION AND ANALYSIS, AND CONTENT CREATION.

c. UNDER CALIFORNIA CIVIL CODE SECTION 1542, A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 WITH RESPECT TO ANY ALL MATTERS ARISING OUT OF, RELATING TO, AND/OR CONCERNING SAGE, OUR AFFILIATES, OUR SERVICES, OUR PRODUCTS, YOUR PERSONAL INFORMATION, THESE TERMS, AND/OR ANY OTHER AGREEMENT BETWEEN YOU AND SAGE. IF YOU ARE A RESIDENT OF A STATE AND/OR JURISDICTION WITH LEGAL PROVISIONS OR PROTECTIONS SIMILAR TO CALIFORNIA CIVIL CODE § 1542, YOU HEREBY WAIVE ALL SUCH PROVISIONS AND PROTECTIONS WITH RESPECT TO ANY ALL MATTERS ARISING OUT OF, RELATING TO, AND/OR CONCERNING SAGE, OUR AFFILIATES, OUR SERVICES, OUR PRODUCTS, YOUR PERSONAL INFORMATION, THESE TERMS, AND/OR ANY OTHER AGREEMENT BETWEEN YOU AND SAGE.

d. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY AGREE TO INDEMNIFY, DEFEND, AND HOLD SAGE AND OUR AFFILIATES HARMLESS IN CONNECTION WITH ANY THIRD-PARTY CLAIM -- AND ALL RELATED LOSSES -- ARISING OUT OF AND/OR RELATING TO YOUR USE OF OUR SERVICES AND/OR PRODUCTS AND/OR YOUR ACTS AND/OR OMISSIONS IN CONNECTION THEREWITH, EXCEPT WITH RESPECT TO ACTS AND/OR OMISSIONS THAT RESULTED FROM SAGE'S SOLE NEGLIGENCE, RECKLESSNESS, KNOWING INTENT, OR STRICT LIABILITY. THIS INDEMNIFICATION PROVISION EMBRACES, WITHOUT LIMITATION: (i) YOUR USE AND/OR MISUSE OF OUR SERVICES, OUR PRODUCTS, AND/OR ANY THIRD-PARTY SERVICES OTHER OFFERINGS ARISING OUT OF AND/OR RELATING TO OUR SERVICES AND/OR PRODUCTS (INCLUDING WITHOUT LIMITATION ANY THIRD-PARTY); (ii) ANY ACTS AND/OR OMISSIONS TAKEN AS A RESULT OF YOUR RECEIPT OF LAB RESULTS AND/OR SAGE CONTENT; (iii) ANY THIRD-PARTY OPINION, RECOMMENDATION, COURSE OF TREATMENT, PLAN, AND/OR ITEM OF ADVICE THAT CONCERNS, ARISES OUT, RELATES TO, INCORPORATES, EMANATES FROM, AND/OR BEARS ON THE USE OF OUR SERVICES; (iv) ANY USAGE, DISCLOSURE, DECISION, ACT, AND/OR OMISSION ARISING OUT OF, RELATING TO, AND/OR RESULTING FROM LAB RESULTS AND/OR SAGE CONTENT; (v) ANY INFORMATION AND/OR DATA YOU PROVIDE TO US AND/OR ONE OR MORE OF OUR AFFILIATES, LICENSORS, AND THIRD-PARTY SERVICES PROVIDER, INCLUDING WITHOUT LIMITATION ANY SELF-REPORTED PERSONAL INFORMATION; (vi) YOUR FAILURE TO MAINTAIN THE CONFIDENTIALITY AND/OR SECURITY OF YOUR PASSWORD, ACCOUNT INFORMATION, OR PERSONAL INFORMATION; (vii) YOUR VIOLATION OF ANY THIRD-PARTY RIGHTS (E.G. PRIVACY, CONFIDENTIALITY, INTELLECTUAL PROPERTY); AND (viii) YOUR VIOLATION OF ONE OR MORE TERMS, INCLUDING WITHOUT LIMITATION ANY BREACH OF REPRESENTATION, WARRANTY, OR COVENANT SPECIFIED IN THESE TERMS. THIS PARAGRAPH APPLIES TO ALL MANNERS OF CLAIMS, WITHOUT EXCEPTION. YOU ACKNOWLEDGE AND AGREE THAT SAGE AND ITS AFFILIATES RESERVE THE EXCLUSIVE RIGHT TO CONTROL THE DEFENSE, SETTLEMENT, AND SELECTION OF COUNSEL IN CONNECTION WITH ANY CLAIM FOR WHICH YOU ARE BOUND TO PROVIDE INDEMNIFICATION BY THE TERMS AND CONDITIONS SET FORTH IN THIS PARAGRAPH OR ANY OTHER TERM OR CONDITION, AT YOUR COST AND EXPENSE. SAGE WILL MAKE A GOOD-FAITH EFFORT TO NOTIFY YOU IF WE LEARN OF ANY CIRCUMSTANCES THAT GIVE RISE TO THE INDEMNIFICATION OBLIGATIONS HEREIN SPECIFIED.

13. In Order to Use Our Services, You Accept the Following Waivers and Disclaimers

CERTAIN JURISDICTIONS MAY LIMIT OR FORBID CERTAIN OF THE EXCLUSIONS, LIMITATIONS, WAIVERS AND/OR DISCLAIMERS APPEARING THROUGHOUT THIS AGREEMENT, INCLUDING WITHOUT LIMITATION AS LISTED IN THIS SECTION 13. ACCORDINGLY, IT IS POSSIBLE THAT THE FOLLOWING MAY NOT APPLY TO YOU IN ITS ENTIRETY. TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, YOU HEREBY AGREE TO ALL OF THE FOLLOWING DISCLAIMERS AND WAIVERS, IN THEIR ENTIRETY:

a. NO WARRANTIES. NEITHER SAGE NOR OUR AFFILIATES PROVIDES ANY WARRANTIES WITH RESPECT TO ANY SERVICES OR PRODUCTS, OR ANY ASPECT THEREOF THAT IS NOT EXPRESSLY STATED IN THESE TERMS. ALL SERVICES AND PRODUCTS AND ASPECTS AND FEATURES THEREOF ARE PROVIDED "AS IS," "WITH ALL FAULTS", AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED (E.G. WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OPERABILITY, CONDITION, ACCURACY, AND VALUE). THIS PARAGRAPH APPLIES REGARDLESS OF WHETHER THE WARRANTY IN QUESTION IS EXPRESS OR IMPLIED, OR WHETHER THE WARRANTY ARISES IN THE COURSE OF PERFORMANCE, USAGE OF TRADE, DEALING, OR OTHERWISE. THIS PARAGRAPH APPLIES, WITHOUT LIMITATION, TO OUR LAB RESULTS, SAGE CONTENT, AI ANALYSIS, THIRD-PARTY OFFERINGS, AND ALL MATERIAL, DATA, INFORMATION, AND CONTENT RELATING THERETO.

b. FORWARD-LOOKING STATEMENTS. WITH RESPECT TO ANY "FORWARD-LOOKING STATEMENTS," SAGE DISCLAIMS ALL DUTIES, DEBTS, OBLIGATIONS, AND LIABILITIES.

c. MEDICAL SERVICES DISCLAIMER. THOUGH CERTAIN ASPECTS OF THE SAGE CONTENT, LAB RESULTS, AND OTHER THIRD-PARTY MATERIALS AND SERVICES FACILITATED THROUGH SAGE MAY BE PROVIDED BY HEALTHCARE PROFESSIONALS, NEITHER SAGE NOR OUR AFFILIATES OFFERS YOU MEDICAL ADVICE, OPINION, GUIDANCE, DIAGNOSIS, TREATMENT, OR CARE, OR ANY OTHER MEDICAL SERVICES, IN THE COURSE OF PROVIDING SERVICES OR OTHERWISE. SAGE DOES NOT INTERFERE WITH THE PRACTICE OF MEDICINE BY MEDICAL PROVIDERS OR THE PROVISION OF LABORATORY SERVICES BY LABORATORIES, EACH OF WHOM IS SOLELY RESPONSIBLE FOR THE MEDICAL CARE, LABORATORY SERVICES AND TREATMENT PROVIDED TO YOU.

d. NO WARRANTIES FOR SERVICE QUALITY. NEITHER SAGE NOR OUR AFFILIATES MAKES ANY WARRANTY OR REPRESENTATION REGARDING THE AVAILABILITY, QUALITY, EFFICACY, ACCURACY, RELIABILITY, UP-TO-DATENESS, USEFULNESS, TIMELINESS, SAFETY, OR RESULTS OF ANY OF OUR SERVICES -- EITHER GENERALLY, OR WITH RESPECT TO ANY PERSON'S OR ENTITY'S SPECIFIC, INDIVIDUAL NEEDS. THIS PARAGRAPH EMBRACES, WITHOUT LIMITATION, A LACK OF WARRANTY AND REPRESENTATION REGARDING ANY LAB RESULTS AND ANY SAGE CONTENT. YOU AGREE THAT NEITHER SAGE NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSSES ARISING OUT OF AND/OR RELATING TO YOUR RELIANCE ON ANY LAB RESULTS, SAGE CONTENT AND/OR ANY OTHER DATA AND/OR INFORMATION ARISING OUT OF AND/OR RELATING TO OUR SERVICES THAT CONTAINS AN OMISSION, MISTAKE, ERROR. YOU AGREE THAT NEITHER SAGE NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSSES ARISING OUT OF AND/OR RELATING TO YOUR INABILITY TO ACCESS DATA OR INFORMATION OBTAINED IN CONNECTION WITH OUR SERVICES AND/OR ANY OF OUR THIRD-PARTY PROVIDERS' SERVICES -- INCLUDING WITHOUT LIMITATION AS RESULT OF DELETION, FAILURE IN TRANSMISSION, INTERRUPTION, DELAY, DEFECT, UNAUTHORIZED ACCESS, THEFT, VIRUS, OPERATIONAL FAILURE, COMMUNICATIONS FAILURE, DESTRUCTION, AND/OR AN ACT OF GOD.

e. NO WARRANTIES FOR CONTENT ACCURACY. NEITHER SAGE NOR OUR AFFILIATES WARRANTS OR REPRESENTS THAT THE SAGE CONTENT OR ANY LAB RESULTS WILL BE COMPLETE, ACCURATE, USEFUL, PRECISE, UP-TO-DATE, AVAILABLE, RELIABLE, OR OF A CERTAIN STANDARD OR QUALITY. YOU ACKNOWLEDGE THAT, WITH RESPECT TO OUR SERVICES, YOUR ACCESSIBILITY, VISIBILITY, AND SPEED OF USE MAY BE IMPACTED BY SUCH FACTORS AS LOCATION, CONNECTION, DEVICE TYPE, BANDWIDTH, AND CONCURRENT TRAFFIC. YOU AGREE THAT SAGE SHALL NOT BE LIABLE FOR THE UNAVAILABILITY OF OUR SERVICES OR ANY ASPECT THEREOF.

f. DATA SECURITY LIMITATIONS. SAGE USES CERTAIN SAFEGUARDS TO REASONABLY PROTECT THE SECURITY AND INTEGRITY OF YOUR PERSONAL INFORMATION. NONETHELESS, YOU ACKNOWLEDGE AND ACCEPT THAT -- EVEN WITH THE MOST ROBUST SECURITY POLICIES AND PRACTICES -- SAGE CANNOT GUARANTEE OR PROMISE THAT (i) SUCH INFORMATION OR ANY OTHER INFORMATION, DATA, CONTENT, MATERIAL, OR TECHNOLOGY, WILL BE 100% SAFE FROM UNAUTHORIZED ACCESS AND/OR USE; (ii) OUR TECHNOLOGIES, CONTENT, AND MATERIALS WILL REMAIN FREE OF HARMFUL OR DESTRUCTIVE COMPONENTS LIKE MALWARE, TROJAN HORSES, WORMS, AND VIRUSES; (iii) OUR SERVICES WILL NOT BE IMPACTED BY A DISTRIBUTED DENIAL OF SERVICE ATTACK; OR (iv) OUR COLLECTION, RECEIPT, STORAGE, AND TRANSMISSION OF SUCH INFORMATION OR ANY OTHER INFORMATION, DATA, CONTENT, MATERIAL, OR TECHNOLOGY WILL REMAIN UNINTERRUPTED OR COMPLETELY SECURE. SAGE AND OUR AFFILIATES ACCORDINGLY DISCLAIM ALL LIABILITY ARISING OUT OF AND/OR RELATING TO THE SECURITY, INTEGRITY, AND/OR UNAUTHORIZED ACCESS OR USE OF YOUR DATA AND INFORMATION (INCLUDING WITHOUT LIMITATION YOUR PERSONAL INFORMATION), EXCEPT TO THE EXTENT IT RESULTS FROM THE RECKLESSNESS AND/OR INTENTIONAL MISCONDUCT OF SAGE AND/OR ONE OR MORE OF OUR AFFILIATES; THE TERMS IN THIS PARAGRAPH EMBRACE, WITHOUT LIMITATION ANY LOSSES, ARISING OUT OF AND/OR RELATING TO ANY VIRUS, MALWARE, DISTRIBUTED DENIAL OF SERVICE ATTACK OR OTHER HARMFUL CODE OR MATERIALS THAT MAY IMPACT YOUR DATA, INFORMATION, DEVICE, COMPUTER, PERSONAL INFORMATION, OR OTHER PROPERTY (INTELLECTUAL OR OTHERWISE) AND ARISE OUT OF AND/OR RELATE TO YOUR USE OF OUR SERVICES, AS WELL AS ANY UNAUTHORIZED GRANT OF ACCESS TO YOUR ACCOUNT AND/OR INFORMATION ON THE BASIS OF FALSE PRETENSES, STOLEN AND/OR MISAPPROPRIATED LOGIN/PASSWORD INFORMATION, SOCIAL ENGINEERING, OR OTHERWISE. YOU ACKNOWLEDGE AND AGREE THAT YOUR TRANSMISSION OF DATA AND INFORMATION IN CONNECTION WITH OUR SERVICES IS AT YOUR OWN RISK.

g. NO WARRANTIES FOR ERROR-FREE OPERATION. NEITHER SAGE NOR OUR AFFILIATES WARRANTS OR REPRESENTS THAT OUR SERVICES (INCLUDING BUT NOT LIMITED TO SERVICES RELATING TO THE FACILITATION OF LABORATORY SERVICES, THE RECEIPT OF LAB RESULTS, AND AI ANALYSIS) HAVE FUNCTIONED OR WARRANT THAT THEY WILL FUNCTION IN A MANNER THAT IS ERROR-FREE AND UNINTERRUPTED. NEITHER SAGE NOR OUR AFFILIATES WARRANTS OR REPRESENTS THAT WE WILL ADDRESS ANY MALFUNCTIONS OR DEFECTS, PRESERVE ANY SAGE CONTENT, LAB RESULTS, OR OTHER DOCUMENTS AND/OR INFORMATION, REVIEW ANY PRODUCTS OR SERVICES, OR CONDUCT ANY UPDATES OR IMPROVEMENTS TO PRODUCTS.

14. Term and Termination

a. Term. This Agreement shall commence when you accept these Terms and continue until terminated by either party in accordance with this section.

b. Termination by You. You may terminate your agreement to these Terms at any time by sending an email to hello@sage.healthcare with the subject "End Use" and ceasing all use of our Services. You may also terminate by closing your account through our Services interface if available.

c. Termination by Sage. Sage may terminate this Agreement and your access to our Services immediately upon written notice in the event: (a) of a material breach of this Agreement by you, provided the breach is not cured within five (5) days of written notice thereof or is incurable within such a period of time; (b) you engage in conduct that Sage determines, in its sole discretion, is harmful to Sage, our users, or third parties; (c) you become ineligible to use our Services; or (d) as required by law or regulation.

d. Effect upon Termination. Upon any termination or expiration of this Agreement: (a) your right to access and use our Services ceases immediately; (b) you shall cease all use of our Services and delete any downloaded materials; (c) all of your Personal Information and User Content may be deleted from our systems at our discretion; (d) no refunds will be provided unless specifically required under our refund policy; and (e) you remain liable for all obligations incurred prior to termination.

e. Survival. All terms and conditions in this Agreement that, by their nature and/or express language, are reasonably intended for survival of the Term shall so survive, and for as long as specified or otherwise as long as necessary to effectuate their purpose; this includes, without limitation, Sections 2 (Medical Services Disclaimer), 8 (User Responsibilities), 9 (Sage Rights), 10 (Third-Party Services), 11 (Additional Obligations), 12 (Indemnification and Liability), 13 (Waivers and Disclaimers), 15 (Choice of Law), 16 (Arbitration), and 17 (Miscellaneous).

15. Choice of Law and Jurisdiction

a. Choice of Law. Any Claim arising out of or relating to Sage, our Affiliates, our Services, our Products, a transaction in connection with one or more Products and/or Services, one or more of third-party Offerings arising out of and/or relating to our Services and/or Products, and/or the Terms will be construed and governed in accordance with the laws of the State of California, without regard to its conflict of laws principles, except to the extent that California law is preempted by or inconsistent with federal law.

b. Venue and Jurisdiction. Except to the extent that a dispute is arbitrated or brought in small claims court pursuant to Section 16 below, the parties agree that all disputes must be litigated in the state or federal courts of the State of California. You and Sage each waive any defense or claim of lack of personal jurisdiction, the inappropriateness of venue, or forum non conveniens.

c. U.S. Jurisdiction; Foreign Access. Sage and its properties are located in and operated from the United States. Our Services are intended only for use by persons located in the United States. Sage does not intend to be subject to any non-U.S. law or jurisdiction, under any circumstances, and you agree that you shall not pursue any claims, disputes, or controversies against Sage insofar as they are subject Sage to non-U.S. law or jurisdiction. Moreover, you acknowledge and agree that Sage makes no representation or warranty that our Services -- including without limitation our website, the Sage Content and any Lab Results relating to our Services -- are accessible, legally permitted, and/or appropriate for consumption in any countries or jurisdictions outside of the United States. It may not be legal for you and/or other persons to access this site based on the country or jurisdiction in which you and/or such persons are located; you accordingly assume all risk, liability, and responsibility in connection with accessing this site outside of the United States and complying with any laws, rules, regulations, or guidelines applicable thereto. Furthermore, insofar as you are resident of a country other than the United States and/or located in such a country when accessing our Services (e.g., in a country belonging to the European Union), you acknowledge that you are engaging in the transfer of data and information to the United States, which may have less protective data laws, privacy regulations, and disclosure regulations than your country of residency and/or location.

16. Binding Arbitration of Disputes on an Individual Basis

a. Claims subject to arbitration. To the fullest extent permitted by applicable law, you and Sage agree to arbitrate all Claims arising out of or relating to Sage, our Affiliates, these Terms, our Services, our Products, a transaction in connection with one or more Products and/or Services, Personal Information, one or more of third-party products and/or services arising out of and/or relating to our Services and/or Products. This arbitration provision is intended to be broadly interpreted. It includes, but is not limited to: - Claims relating to our facilitation of third-party laboratory services, your lab results, an analysis of your lab results, AI-generated reports, any documents, communications, data, or information relating to your lab results, and/or any actions and/or omissions in connection therewith and/or resulting therefrom; - Claims relating to any aspect of the relationship between you and Sage, whether based in contract, tort, negligence, fraud, misrepresentation, trespass, or any other statutory or common-law legal theory; - Claims relating to your interactions with or any actions taken by Sage, our Affiliates, and/or any of our third-party affiliates and/or providers; - Claims relating to the Sage Content, your receipt and/or review thereof, your distribution thereof, and/or any actions and/or omissions in connection therewith and/or resulting therefrom; - Claims relating to Sage's use, protection, or disclosure of information about you, including your Personal Information; - Claims concerning Sage's marketing and/or advertising of third-party products and services to you; - Claims that arose before your acceptance of the Terms or any current or prior agreement between you and Sage, such as Claims related to advertising or disclosures; - Claims that arise after the termination of this or any other agreement between you and Sage; and - Except as specified in Section 16.b below, any disputes relating to the interpretation, applicability, scope, waiver, or enforceability of this arbitration provision, such as a dispute over whether a Claim can or must be brought in arbitration.

In this Section 16 only, references to "Sage," "we," "our," and "us" include our respective predecessors in interest, as well as our respective past, present, and future subsidiaries, Affiliates, related entities, and all authorized or unauthorized users or beneficiaries of our Services or any Products purchased from Sage. You# TERMS AND CONDITIONS

Effective Date: June 13, 2025

These Terms and Conditions (the "Terms") contain essential terms and conditions regarding your use of our Services and Products, including any materials, data, information, and content available therethrough. PLEASE REVIEW THE TERMS VERY CAREFULLY BEFORE USING OUR SERVICES. We encourage you to contact us at legal@sage.healthcare with any questions or concerns before proceeding any further with our Services or Products.

The Terms incorporate Sage's Privacy Policy by reference in its entirety -- as though herein completely stated -- and all references to these Terms shall refer, without limitation, to our Privacy Policy. Please accordingly review our Privacy Policy very carefully.

AN IMPORTANT NOTE: THESE TERMS AND CONDITIONS REQUIRE THE BINDING ARBITRATION OF DISPUTES ON AN INDIVIDUALIZED BASIS. EXCEPT AS HEREIN PROVIDED, BY AGREEING TO THESE TERMS AND CONDITIONS, YOU HEREBY WAIVE YOUR RIGHTS TO: (A) SEEK RELIEF IN A COURT OF LAW; (B) HAVE DISPUTES DECIDED BY JUDGE OR JURY; AND (C) PARTICIPATE IN A CLASS ACTION LAWSUIT AGAINST SAGE. PLEASE REVIEW SECTION 16 FOR MORE DETAILS.

The Terms constitute a legally-binding contract between you and Sage that governs your access to and use of our services and products, including but not limited to: (a) your use of this website or use on iOS, Android, web-based, or any other mobile or computing platforms (collectively the "Site") and its features; and (b) any purchases and/or uses of our Services. BY ACCESSING AND/OR MAKING USE OF OUR SERVICES, INCLUDING WITHOUT LIMITATION VIA ONE OR MORE OF OUR WEBSITES, ADVERTISEMENTS, AND/OR APPLICATIONS, YOU REPRESENT THAT YOU FULLY UNDERSTAND AND AGREE TO BE UNCONDITIONALLY BOUND BY THE TERMS IN THEIR ENTIRETY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Our Services are only available to persons eighteen (18) years of age or older. You must close your browser or application, delete our application, and you may not access or use our Services or Products if you are under the age of eighteen (18). At this time, Sage does not allow you to create an account for or provide information relating to anyone under the age of eighteen (18).

  

Privacy Policy

Effective Date: June 13, 2025
Last Updated: June 13, 2025

Our Privacy Commitment

At Sage Healthcare, privacy is fundamental to how we built our platform. Your health data never leaves your device in an identifiable form. We have designed our technology with privacy at its core, ensuring that your lab results and health information remain on your device, under your control, while our AI analysis uses only de-identified data that cannot be traced back to you.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information We Store on Our Servers

The only personally identifiable information we store on our servers includes your account details such as name, email address, and phone number. We also maintain billing information including your billing address and payment method details, which are processed securely through third-party payment processors. Additionally, we retain purchase history records of lab panels ordered and transaction details, as well as communication records from customer service interactions and support tickets.

Information That Remains on Your Device

Your health-related information never leaves your device in an identifiable form. This includes all lab test results you upload or input, AI-generated insights and health recommendations, any health information you track or input, and personal health trends including patterns and correlations in your health data.

De-identified Data for AI Improvement

When necessary for computational efficiency or AI improvement, we may process completely de-identified health data in the cloud. This data has all personal identifiers removed before transmission and cannot be traced back to any individual. We use advanced de-identification techniques that meet healthcare privacy standards, and this data is used only to improve our AI algorithms and generate general health insights.

Technical Information We Collect

We automatically collect certain technical information when you visit our website or use our services. This includes website usage data such as pages visited, time spent, and how you interact with our platform. We also collect device information including browser type, operating system, and IP address. Analytics data helps us understand usage patterns to improve our services, and we use cookies as described in our Cookie Policy section below.

2. How We Use Your Information

Account Information Uses

We use your account information to create and maintain your account and process lab panel orders. This information is necessary for handling transactions and billing, responding to your inquiries and providing technical assistance, meeting our legal and regulatory obligations, and protecting against fraud and unauthorized access.

De-identified Health Data Uses

We use de-identified health data to enhance our health analysis algorithms using patterns in anonymized data. This information contributes to general health research and insights without compromising individual privacy, and helps us improve the accuracy and usefulness of health insights provided to all users.

Marketing and Communications

We may use your contact information to send you product updates about new lab panels, features, and health insights. We also provide educational content regarding health and wellness information and tips, and may send promotional emails about our services, though you can opt out of marketing communications at any time.

We never use your actual health results or personal health information for marketing purposes.

3. Information Sharing and Disclosure

Information We Never Share

We never share your lab results or health data, as this information remains on your device. Personal health insights are generated and stored only on your device and are not accessible to us or any third party. Individual health patterns remain private and are not accessible to us or any third party.

Account Information Sharing

We may share your account information only in limited circumstances. We share information with service providers who help us operate our business, including payment processors such as Stripe for handling transactions, email service providers for sending communications, customer support tools for providing assistance, and cloud hosting services for our website and account systems.

We may disclose information when required by law, legal process, or to protect rights and safety. In the event of a business transfer such as an acquisition or merger, your account information may transfer to the new entity. We will also share information with your explicit consent, such as when you authorize us to share information with healthcare providers or other services you choose.

De-identified Data

We may share completely de-identified health data patterns with research institutions or for public health research, but this data cannot be linked back to any individual.

4. Your Privacy Rights

Your rights vary based on where you live. All users have certain basic rights, while residents of specific states have additional protections.

Rights for All Users

All users have the right to request a copy of their account information, update or correct their account details, request deletion of their account and associated data, unsubscribe from marketing communications, and download their account information.

Enhanced Rights for State Residents

California Residents

Under the California Consumer Privacy Act and California Privacy Rights Act, California residents have the right to know what personal information we collect and how it is used, delete personal information, opt out of any "sale" of personal information (note that we do not sell personal information), receive non-discriminatory treatment for exercising privacy rights, and correct inaccurate information.

Virginia, Colorado, Connecticut, Utah, Nevada Residents

Residents of these states have the right to access and delete personal information, correct inaccurate data, opt out of targeted advertising, and appeal decisions about privacy requests.

Connecticut, Nevada, Washington Residents

These states provide special protections for health-related information under Consumer Health Data laws. These protections include enhanced consent requirements for any health data processing, the right to know how health data is collected and used, prohibition on sale of health data, enhanced deletion rights for health-related information, and the right to withdraw consent for health data processing.

Because your health data stays on your device, most health data processing occurs locally under your control, providing you with the strongest possible privacy protection.

Exercising Your Rights

To exercise any privacy rights, you may email us at privacy@sage.healthcare.com, call us at (949) 539-4564, or write to us at Sage Healthcare, 3 Via Presea, Coto de Caza, CA 92679. We will respond to your request within 45 days and may ask you to verify your identity.

5. Consumer Health Data Protections

Special Protections for Connecticut, Nevada, Washington Residents

If you are a resident of Connecticut, Nevada, or Washington, state law provides enhanced protections for "Consumer Health Data." Consumer Health Data includes lab results and health information you input, any health insights generated for you, and health-related usage of our services.

Our protections include on-device storage ensuring your health data never leaves your device in identifiable form, a commitment never to sell your health data, no tracking of your location around healthcare facilities, enhanced consent before any health data processing, and easy withdrawal of consent with the ability to delete health data at any time.

Your enhanced rights include access to all health data we might have, immediate deletion of health data, the ability to correct any inaccurate health information, the right to withdraw consent (though this may limit our services), and the right to file complaints with your state's Attorney General.

Geofencing Prohibitions

We do not and will not track your location around healthcare facilities, use location data to infer healthcare visits, create virtual boundaries around medical facilities, or use location for health-related advertising.

6. Data Security

We implement strong security measures to protect your information through various technical safeguards. All data transmission uses industry-standard encryption, health data is encrypted and secured on your device, we maintain strict limits on who can access account information, and we conduct ongoing security assessments and improvements.

De-identification Process

When any health data requires cloud processing, all personal identifiers are removed before transmission. We use advanced de-identification techniques that exceed healthcare standards, ensure no way to link processed data back to individuals, and immediately delete any temporary processing data.

7. Data Retention

Account Information

For active accounts, we retain information while your account is active. After account deletion, we permanently delete information within 30 days of account closure. Some billing and transaction records are kept for 7 years as required by law.

Health Data

Health data on your device remains under your complete control, and you can delete it anytime. We may retain de-identified data for AI improvement, but it cannot be linked to you. We do not retain any health data that can identify you.

8. Cookies and Tracking Technologies

Types of Cookies We Use

We use essential cookies that are required for website functionality and security, analytics cookies including Google Analytics to understand how people use our website, and marketing cookies to show relevant advertisements on social media platforms.

Your Cookie Choices

You can control cookies through your browser settings, use opt-out tools such as the Google Analytics Opt-out Browser Add-on, and manage ad preferences on social media platforms like Facebook and Instagram.

Do Not Track

We do not currently respond to "Do Not Track" browser signals, but you can control tracking through the methods described above.

9. Children's Privacy

Our services are not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us with information, please contact us immediately at privacy@sage.healthcare.com.

10. International Data Transfers

Sage Healthcare operates in the United States. If you are using our services from outside the United States, your account information will be transferred to and processed in the United States, which may have different data protection laws than your country.

11. State-Specific Privacy Information

California

We do not sell personal information, but we do share some data for advertising purposes. California residents can opt out by emailing privacy@sage.healthcare.com. Under California's "Shine the Light" law, you can request information about data shared with third parties for their marketing purposes.

Nevada

Nevada residents can opt out of the "sale" of personal information. While we do not sell data, you have this right and can exercise it by contacting privacy@sage.healthcare.com.

Virginia, Colorado, Connecticut, Utah

These states provide comprehensive privacy rights including access, deletion, correction, and opt-out rights as described in the "Your Privacy Rights" section above.

12. Appeals Process

If you are not satisfied with our response to a privacy request, you can appeal by emailing privacy@sage.healthcare.com with "APPEAL" in the subject line. We will respond within 45 to 60 days depending on your state. If you remain unsatisfied, you can contact your state's Attorney General.

State Attorney General contact information is as follows: California (916) 445-9555, Connecticut (860) 808-5420, Nevada (702) 486-3132, Virginia (804) 786-2071, Colorado (720) 508-6000, and Washington (800) 551-4636.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website, update the "Last Updated" date, send email notification for significant changes, and for Consumer Health Data changes, we may require new consent.

14. Contact Information

For privacy questions, contact privacy@sage.healthcare.com. For general support, contact support@sage.healthcare.com. You may also call us at (949) 539-4564 or write to us at Sage Healthcare, 3 Via Presea, Coto de Caza, CA 92679. Our Data Protection Officer can be reached at dpo@sage.healthcare.com.


Summary

This Privacy Policy reflects our commitment to protecting your privacy through technology design. Your lab results and health data remain on your device under your complete control. We store only minimal account information necessary to provide our services. When cloud processing is needed for AI improvement, we use only anonymous data patterns that cannot identify you personally. You have full control over your health data, easy deletion and data portability options, enhanced protections if you live in certain states, and clear consent requirements for any data processing.

This approach ensures you receive the benefits of AI-powered health insights while maintaining complete control over your personal health information.

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